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 With the global recession seemingly past we are noticing CEOs and Senior Managers seriously looking at re-investing in their people. Much of the trimming has been completed and new, leaner workforces have emerged. We are seeing three themes with leading businesses. These are:
1. A refocus on customer needs rather than the traditional peddling of products
2. Developing team leader capacity to engage and maximise team productivity rather than simply hiring more people
3. A shifting of the organisational culture to reflect a renewed respect for risk.
“The companies that find a way to engage every mind, harness every volt of passion and energy, bring excitement to the lives of the people and break every artificial barrier between people, will be the companies that will win.”
Jack Welsh
However, a quick fix is not on the agenda for businesses we have been talking to: they are looking to grow the capability of their teams largely from within. This means selecting the package of knowledge that can be cascaded down from leaders within the organisation rather than sending staff out to external training.
We have frequently been asked to provide clients with a review of what we have been reading. So we have decided to formalize this process and offer our views on books read via separate dedicated e-mail. These reviews are 5-6 pages long enabling you to get the key messages from the book. We hope you enjoy them.
Finally, we encourage you to visit our web site for more information on our programs and back copies of articles and newsletters.
Kind regards
David Hanlon and the TRM Team
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This is the latest book from the team that gave us Crucial Conversations. Once read, it is not surprising that it became a New York Times Bestseller. As Stephen Covey says on the back cover, "An instant classic: whether you’re leading change or changing your life, this book delivers." Indeed I agree. It is the change management equivalent to Jim Collin's "Good to Great".
In essence, the book provides a sound understanding of the many forces which influence behaviour. As Collins did in "Good to Great", Kerry Patterson and his team study a raft of successful changes in a wide variety of situations. These case studies themselves are fascinating. Perhaps, more interesting is how they take these examples and then put together a very logical model that helps focus efforts to influence change.
Managers and trainers all over the world have focused on how to get the will into their teams. In one of the most revealing and practical processes yet seen, authors Kerry Patterson, et.al, demonstrate the HOW.
Look out for our in-depth review of this book in our Book Review e-mail.
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Master or slave to technology?
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Surveys in this tech-rich, time-poor era we live in, clearly show a disengaged workforce, stressed executives and harried families.
Today, emails, SMSs and mobile calls are a major form of technology addiction.
An AOL survey of 4,000 email users in the United States showed, 46% were “hooked” on email. Nearly 60% of everyone surveyed checked their blackberries in the bathroom, 15% checked it in church, and 11% had hidden the fact that they were checking it, from a spouse or other family member.
More alarming, these addictions cost productivity through shifting through endless material that is not relevant. New York Knowledge Management Advisers, Basex, estimated the cost of lost productivity in the US last year alone to be a staggering $900 billion: simply because we are slaves to technology, unable to implement the appropriate self and organisational disciplines for management of emails
Are you one of these?
This is just one area we examine when improving organisational effectiveness.
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7/8th Selling® launched in Australia and the USA New!
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Written by David Hanlon and Jill Rigney, this program has been conducted in Brisbane and Sydney. It has been licensed to US trainers Norton|Norris and Jill Rigney has delivered the program in San Francisco and Chicago this year. Go to our website and follow the links to read more about the program and see a short video of the Chicago launch.
“Fantastic. It was so refreshing not to hear the same old sales jargon. Fascinating content, practical, useful. The lessons learned here are practical, easy to implement and life changing for professional and personal areas. Helps me become a well rounded human being”.
Terry Dainton, Markem Imaje Pty Ltd, Brisbane | | |
| Indigenous Young Leader's Program New | |
 One of our seminal projects this year. This leadership program is being conducted the Gulf region of Queensland, one of Australia’s most disadvantaged. With funding support from the Federal Government, Century Mine and ourselves, young leader’s from the region are tackling leadership topics and tasks with wonderful enthusiasm.
The program has a 5-day induction following a series of 2-day mentoring and on-going development meetings.
“A real eye opener: motivating and inspiring.” Joel Ah Kit, Mine Tech, Century
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No matter where you go or what you do, you live your entire life within the confines of your head.
~Terry Josephson
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As part of The Right Mind's social contribution, we actively support Not-for-Profit and Charitable Organisations. Some of the things, we offer are:
- free places in our public training programs
- free in-house facilitation and strategic planning
- free organisational change programs
Do contact us if you believe your organisation, or an organisation you are associated with, would benefit from this type of support. | | |
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Power of Engagement |
Tamworth
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October
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14-15
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Conversations for Growth
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Orange
Orange
Toowoomba
Armidale
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September
November November
November
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29-30
5-6
19-20
26-27
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7/8ths Selling
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| Melbourne |
November
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26-27
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Mind over Money
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| Goondiwindi |
November
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23-24
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